Customer Support & Process Coordinator

Does helping customers, keeping track of things, and making sure everything runs smoothly behind the scenes energize you? In this role, you’ll combine personal customer contact with managing requests and orders.

Does helping customers, keeping track of things, and making sure everything runs smoothly behind the scenes energize you? In this role, you’ll combine personal customer contact with managing requests and orders.

In this role, you’ll ensure that requests, orders, and customer inquiries are carefully handled and followed up on. You’ll liaise with customers, colleagues, and partners, monitor progress, and make sure the right information and products are available at the right time. In this way, you’ll help dental professionals provide their patients with timely and effective care.

What does your day look like?
You start your day at the office in Oisterwijk. First, you grab a cup of coffee or tea and catch up with colleagues. Then you review the inquiries, orders, and questions that have come in and set the priorities for the day.

Throughout the day, you’ll be in contact with customers via phone and email. You’ll provide support for inquiries, process orders, monitor the progress of requests, and coordinate with colleagues and partners. Since multiple projects are running simultaneously, it’s important that you maintain an overview and ensure that agreements are fulfilled.

Around noon, you’ll enjoy lunch with colleagues in the kitchen. Anyone who feels like it can take a short walk outside afterward to get some fresh air.

In the afternoon, you’ll continue working on ongoing requests, handle new inquiries, and ensure that everything is properly processed and followed up on. At the end of the day, you’ll go home with a sense of satisfaction, knowing that customers and colleagues can count on your support.

What will you be doing?
- Managing requests and orders from start to finish.
- Maintain contact with customers, colleagues, and partners.
- Process orders and customer data in our systems.
- Monitor and follow up on the progress of requests.
- Provide support within the customer support team as needed.

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